The following is an excerpt form a podcast interview with a seasoned property management professional. Over the next few days you will see a few of these posted.
In fact, a lot of people a lot of teams a lot of companies come up with great ideas. They have parties in the clubhouse give away raffle tickets have cook offs people get really creative, but at the end of the day, you can do all of those things but if that customer service piece is not right people aren’t going to stay. That doesn’t just go for your, your sales associate’s or your property manager, we’re also talking about maintenance, you know maintenance people are a huge driver of that retention, that I think a lot of people miss the mark and don’t understand. Reality is they fully don’t understand how important their position lis to a property or properties.